Refund Policy

Effective Date: April 25, 2026 | Last Updated: April 25, 2026

Please read this policy carefully before placing an order. By purchasing from Green Lantern Pizza via our website green-laternpizza.rest or any affiliated ordering platform, you agree to the terms outlined below. This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act.

1. Eligibility Conditions for Refunds

Refunds at Green Lantern Pizza are considered on a case-by-case basis. To be eligible for a refund, the following general conditions must be met:

• Your order was placed through our official website green-laternpizza.rest or an authorized ordering platform.
• The issue must be reported within the applicable timeframe as described in Section 2 of this policy.
• You must provide valid proof of purchase, including your order confirmation number, receipt, or transaction ID.
• The reason for the refund request must fall under one or more of the following qualifying circumstances:
  • You received an incorrect item that does not match your order.
  • Your order arrived in an unsatisfactory condition (e.g., severely damaged, spoiled, or inedible upon delivery).
  • Your order was not delivered within a reasonable timeframe and was confirmed lost by our team or the delivery provider.
  • A duplicate charge or billing error occurred on your account.
  • A significant portion of your order was missing upon delivery.

2. Timeframes for Refund Requests

To ensure timely and effective resolution, refund requests must be submitted within the following timeframes:

Requests submitted beyond these timeframes may not be eligible for a refund. We encourage customers to inspect their orders upon receipt and contact us promptly if any issues are identified.

3. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Orders that have been fully consumed or substantially eaten before a complaint is raised.
• Dissatisfaction based on personal taste preferences (e.g., disliking the flavor of a correctly prepared item).
• Orders where incorrect delivery instructions were provided by the customer.
• Promotional, discounted, or complimentary items received as part of a special offer.
• Delivery fees, service fees, or platform surcharges imposed by third-party delivery services.
• Orders that were picked up by the customer and consumed off-premises, where no verifiable quality issue was reported at the time of pickup.
• Gift cards or store credit that have already been redeemed.
• Delays caused by circumstances beyond our reasonable control, including severe weather, traffic conditions, or carrier disruptions.

4. How to Request a Refund — Step-by-Step

To request a refund from Green Lantern Pizza, please follow these steps carefully:

1. Step 1: Gather Your Information
   Collect your order confirmation number, the date and time of your order, a description of the issue, and any supporting evidence such as photographs of damaged or incorrect items.
2. Step 2: Contact Us
   Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: green-laternpizza.rest
   Please use the subject line: "Refund Request – Order #[Your Order Number]"
3. Step 3: Provide Details
   In your message, include:
   • Full name and contact information
   • Order number and date of purchase
   • A clear description of the problem
   • Photos or screenshots (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4: Await Review
   Our customer service team will review your request and respond within 1–3 business days. We may contact you for additional information if needed.
5. Step 5: Resolution
   Once your request is approved, we will notify you of the resolution method, which may include a full refund, partial refund, store credit, or replacement order, depending on the nature of the issue.

5. Refund Processing Times by Payment Method

Once a refund has been approved by our team, the processing time will vary depending on the original payment method used:

Please be aware that while we process refunds promptly on our end, the time it takes for funds to appear in your account is subject to your financial institution's processing policies. Green Lantern Pizza is not responsible for delays caused by banks or payment processors.

6. Partial Refunds

In some situations, a partial refund may be offered rather than a full refund. Partial refunds may be applicable under the following conditions:

• Only a portion of the order was incorrect or unsatisfactory (e.g., one item out of several was missing or wrong).
• The order was partially consumed before the issue was identified.
• A discount, coupon, or promotional offer was applied to the original order, reducing the refundable amount.
• The issue reported partially affected the quality of the order but did not render the entire order unusable.

In cases where a partial refund is issued, our customer service team will clearly communicate the refundable amount and the reasoning behind the calculation. You will have the opportunity to discuss the resolution if you believe a different outcome is warranted.

7. Exchange Policy

Given the perishable nature of food, traditional item exchanges (returning a product in exchange for a different product) are generally not feasible. However, Green Lantern Pizza offers the following alternatives in qualifying situations:

• Replacement Order: If an incorrect item was delivered, we may offer to prepare and deliver the correct item at no additional charge, subject to availability and our operational hours.
• Store Credit: In lieu of a monetary refund or replacement, we may offer store credit equivalent to the value of the affected items, which can be applied toward your next order.
• Menu Substitution: If a specific menu item is no longer available after your order was placed, we will contact you to offer an appropriate substitution or a refund for that item.

Exchanges and replacements are subject to approval by our customer service team and are not guaranteed in every situation. Our goal is always to find the most satisfactory resolution for our customers.

8. Cancellation Policy

Orders placed with Green Lantern Pizza enter our preparation queue almost immediately after confirmation. For this reason, our cancellation window is very limited. Please review the following cancellation terms:

8.1 Customer-Initiated Cancellations

• Orders may be cancelled within 5 minutes of being placed, provided that food preparation has not yet begun.
• If you need to cancel an order, contact us immediately at [email protected] or through our website.
• Cancellations made after preparation has begun will not be eligible for a full refund. A partial refund may be considered at our discretion.
• Orders that have already been dispatched for delivery cannot be cancelled.

8.2 Company-Initiated Cancellations

• In rare circumstances, Green Lantern Pizza may need to cancel an order due to ingredient unavailability, staffing issues, system errors, or unforeseen operational circumstances.
• In such cases, you will be notified as soon as possible, and a full refund will be issued to your original payment method.
• We will also offer store credit or alternative solutions as a courtesy for any inconvenience caused.

9. Dispute Resolution Process

Green Lantern Pizza is committed to resolving all customer concerns in a fair and efficient manner. If you are not satisfied with the outcome of your refund request, you may escalate your concern through the following process:

1. Internal Escalation:
   Contact our customer support team at [email protected] and request that your case be escalated to a senior manager or supervisor. Please reference your original refund request number or case ID.
2. Formal Written Complaint:
   Submit a formal written complaint via email to [email protected]. Our management team will review and respond within 5 business days.
3. Third-Party Mediation:
   If the dispute cannot be resolved through direct communication, both parties may agree to engage a neutral third-party mediator to facilitate a resolution.
4. Consumer Protection Agencies:
   Customers located in the United States have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or with their applicable state consumer protection authority. Customers in California may also reference their rights under the California Consumer Privacy Act (CCPA/CPRA).
5. Legal Proceedings:
   As a last resort, disputes may be pursued through the appropriate legal channels under the laws of the United States. Both parties agree to attempt all alternative resolution methods before initiating formal legal action.

10. Policy Amendments

Green Lantern Pizza reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website at green-laternpizza.rest with a revised effective date. Continued use of our services following any such changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed of any updates.

11. Contact Information for Refund Requests

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us using the information below:

We aim to respond to all refund inquiries within 1–3 business days. For the fastest resolution, please include your order number and a detailed description of your concern when reaching out.

Thank you for choosing Green Lantern Pizza. We value your business and are committed to making every experience a great one. If we fall short, we will do our best to make it right.