Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information obtained from visitors and customers who access or use our website located at green-laternpizza.rest (the "Website"), place orders, sign up for our services, or otherwise interact with us. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us using the details provided at the end of this document.

By accessing or using our Website, placing an order, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.

This Privacy Policy applies to all personal information processed by Green Lantern Pizza, whether you interact with us online, in person, or through other means. This policy is intended to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"), the Federal Trade Commission Act ("FTC Act"), and all other applicable federal and state regulations governing data privacy and consumer protection.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We are dedicated to providing high-quality pizza and related food products to our valued customers. As part of delivering our services, we collect and process certain personal information about our customers, website visitors, and other individuals who interact with us.

You can reach us through the following contact details:

2. Information We Collect

We collect various types of information in connection with our Website and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, participate in a promotion, or contact us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Date of birth (where required for age verification purposes)
• Username and password for any account you create

2.2 Payment and Financial Information

To process your orders and transactions, we may collect payment-related information such as:

• Credit or debit card details (card number, expiration date, CVV — processed securely through third-party payment processors)
• PayPal or other digital wallet credentials
• Billing details associated with your payment method

Please note that we do not store complete payment card information on our servers. All payment data is processed through secure, PCI DSS-compliant third-party payment processors. We only retain transaction confirmation numbers and limited billing details necessary for record-keeping purposes.

2.3 Order and Transaction Information

When you place an order with us, we collect information related to your transactions, including:

• Items ordered and order history
• Order preferences, special instructions, and dietary requests
• Date, time, and value of transactions
• Delivery preferences and pickup instructions
• Promotional codes and discounts applied

2.4 Usage and Technical Data

When you visit our Website, our servers and analytics tools automatically collect certain technical and usage data, including:

• IP address
• Browser type and version
• Operating system
• Device type and device identifiers
• Pages visited and navigation paths on our Website
• Time and date of your visit
• Referring website or URL
• Time spent on individual pages
• Links clicked and interactions with our Website
• Search terms used on our Website

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our Website and to enhance your browsing experience. For more detailed information about the cookies we use and how to manage your cookie preferences, please refer to Section 9 of this Privacy Policy and our separate Cookie Policy available on our Website.

2.6 Communications Data

If you contact us via email, telephone, contact form, or any other means, we may retain a record of that correspondence, including:

• Your name and contact details
• The content of your message or inquiry
• Our responses and any follow-up communications
• Details of any complaints or feedback submitted

2.7 Marketing and Preference Data

If you opt in to receive marketing communications or participate in promotions, loyalty programs, or surveys, we may collect:

• Your marketing preferences and subscription status
• Survey responses and feedback
• Promotion participation history
• Loyalty program points and redemption data

2.8 Location Data

With your consent, we may collect precise or approximate geolocation data to facilitate delivery services, suggest nearby locations, or customize your experience. You may disable location services at any time through your device settings or browser preferences.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Order Processing and Service Delivery

• To process and fulfill your orders, including arranging delivery or pickup
• To process payments and manage billing
• To send order confirmations, receipts, and delivery updates
• To manage your account and provide customer support
• To handle returns, refunds, or complaints

3.2 Website Operation and Improvement

• To operate, maintain, and improve our Website and services
• To personalize your experience on our Website
• To analyze usage trends and monitor Website performance
• To troubleshoot technical issues and ensure security
• To test and develop new features and functionality

3.3 Marketing and Promotional Communications

• To send you promotional offers, special deals, and news about Green Lantern Pizza (where you have consented or where permitted by applicable law)
• To personalize marketing content based on your preferences and order history
• To manage and administer loyalty programs, contests, and promotions
• To conduct surveys and gather customer feedback
• To serve targeted advertising through third-party advertising platforms (where permitted)

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email, by contacting us at [email protected], or by adjusting your account preferences.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws and regulations
• To respond to legal requests, court orders, or government investigations
• To enforce our Terms of Service and other agreements
• To prevent fraud, unauthorized access, and other illegal activities
• To protect the rights, property, and safety of Green Lantern Pizza, our customers, and the public

3.5 Analytics and Business Insights

• To understand customer behavior and preferences
• To measure the effectiveness of our marketing campaigns
• To generate aggregated, anonymized statistics and reports
• To make data-driven business decisions and improve our menu offerings

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own direct marketing purposes without your explicit consent. However, we may share your information with the following categories of third parties in limited circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to implement appropriate security measures. Categories of service providers include:

• Payment processors: To securely process credit card and online payments
• Delivery and logistics partners: To facilitate food delivery to your location
• Cloud hosting and IT providers: To host our Website and store data securely
• Email and communication service providers: To send order confirmations and marketing emails
• Analytics providers: Such as Google Analytics, to help us understand Website usage
• Customer support platforms: To manage and respond to customer inquiries
• Marketing and advertising platforms: To facilitate digital advertising campaigns

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to a valid legal request, including:

• Court orders, subpoenas, or other legal processes
• Requests from federal, state, or local government authorities
• Law enforcement investigations
• Situations where disclosure is necessary to protect the safety of any person or to address fraud or security issues

4.3 Business Transfers

In the event that Green Lantern Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization as part of that transaction. We will notify you of any such change in ownership or control of your personal information through a prominent notice on our Website or by sending you an email to the address associated with your account.

4.4 With Your Consent

We may share your personal information with additional third parties when you have provided explicit consent for such sharing, such as participation in joint promotions or partnerships with other brands.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website.
• Access controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Payment security: Payment card information is processed through PCI DSS-compliant payment processors. We do not store full card numbers on our systems.
• Regular security assessments: We conduct periodic reviews and assessments of our security practices and systems to identify and address potential vulnerabilities.
• Data minimization: We collect only the minimum amount of personal information necessary to achieve the purposes outlined in this Privacy Policy.
• Secure data storage: Personal information is stored on secure servers with appropriate access controls and firewall protections.

Despite these measures, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and any applicable regulatory authorities in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights to the extent required by law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but if we engage in sharing for advertising purposes, you may opt out by contacting us or using the "Do Not Sell or Share My Personal Information" link on our Website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to the purposes specified under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to verified requests within 45 days, with a possible extension of an additional 45 days where necessary, as permitted by the CCPA/CPRA.

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we provide all customers with the following rights on a voluntary basis:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legitimate business needs and legal obligations.
• Right to Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time, as described in Section 3.3 of this policy.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will verify your identity before processing your request and respond in a timely manner in accordance with applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, regulatory, and reporting requirements. Our general data retention practices are as follows:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction policies. In some cases, we may retain anonymized or aggregated data for analytical purposes beyond the retention periods stated above, as such data no longer constitutes personal information.

8. Children's Privacy

Our Website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 13 in violation of the Children's Online Privacy Protection Act ("COPPA"), and we do not knowingly collect personal information from minors under the age of 18 without verifiable parental consent.

If you are under the age of 18, please do not use our Website or submit any personal information to us. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a notification, we will take steps to promptly delete the minor's information from our systems.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing minors not to provide personal information through our Website without parental supervision.

9. Cookie Policy Summary

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and support our marketing efforts. This section provides a brief overview of our cookie practices. For a complete description of our cookie use, please refer to our full Cookie Policy available on our Website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our Website. They enable core functionality such as security, session management, and order processing. These cookies cannot be disabled without affecting Website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether users receive error messages. This data helps us improve the performance and usability of our Website. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies remember your preferences and choices (such as language, location, and saved cart items) to provide a more personalized browsing experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

9.2 Managing Cookie Preferences

You can control and manage cookies in several ways:

• By adjusting your browser settings to block or delete cookies
• By using our cookie consent manager (where available) on our Website
• By opting out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on
• By visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info

Please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders or access certain features.

10. International Data Transfers

Green Lantern Pizza is a business based in the United States, and our primary data processing activities take place within the United States. However, some of our third-party service providers (such as cloud hosting, email marketing, and analytics providers) may process your personal information on servers located in other countries.

When your personal information is transferred outside the United States, we take steps to ensure that it receives an appropriate level of protection. These steps may include:

• Entering into standard contractual clauses or data processing agreements with our service providers that require them to implement appropriate security measures
• Ensuring that service providers are certified under recognized privacy frameworks or comply with equivalent data protection standards
• Conducting due diligence on third-party service providers to verify their data protection practices

By using our Website or providing us with your personal information, you consent to the transfer of your information to the United States and potentially to other countries as described in this section.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, and other online services that are not operated by Green Lantern Pizza. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or security measures of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with any personal information. We are not responsible for the privacy practices or content of third-party websites, and your use of those websites is governed by their respective terms and privacy policies.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. As there is currently no universally accepted standard for how websites should respond to DNT signals, our Website does not currently respond to DNT browser signals. However, you may use the cookie management tools described in Section 9 to control the collection of your data through cookies and similar technologies.

We will continue to monitor developments in DNT standards and update our practices accordingly as industry standards evolve.

13. Legal Basis for Processing (Federal and State Law)

Under applicable U.S. federal and state laws, including the FTC Act and the CCPA/CPRA, we process your personal information on the following grounds:

• Contract performance: Processing is necessary to fulfill your orders and provide the services you have requested from us.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including tax laws and consumer protection regulations enforced by the Federal Trade Commission (FTC).
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our Website, preventing fraud, and conducting marketing activities, provided these interests are not overridden by your privacy rights.
• Consent: Where required by law, we will seek your consent before processing your personal information for specific purposes, such as sending marketing communications or placing non-essential cookies on your device.

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with the appropriate regulatory authority.

14.1 Complaints to the Federal Trade Commission (FTC)

For matters related to consumer privacy and unfair or deceptive trade practices at the federal level, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

14.2 Complaints to State Attorneys General

Many U.S. states have Attorneys General offices that handle consumer privacy complaints. For California residents, you may also contact the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

For residents of other states, please consult your state's Attorney General office or relevant consumer protection agency for information on how to file a privacy complaint.

14.3 Internal Complaint Process

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we can address your concerns:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days. If we are unable to resolve your complaint within that time, we will inform you of the reason and the expected resolution date.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable laws. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our Website informing you of the changes
• Where required by law, notify you by email or other direct communication

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue your use of our Website and contact us to request the deletion of your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using the information below:

When contacting us about a privacy matter, please include the following information to help us respond more efficiently:

• Your full name and contact details
• A clear description of your request or concern
• The specific right you wish to exercise (if applicable)
• Any relevant account information (such as the email address associated with your account)

We are committed to responding to all legitimate privacy inquiries in a timely and transparent manner and to maintaining your trust as a valued customer of Green Lantern Pizza.